BEVERLY HILLS, Calif. - Hilton Garden Inn® today announced the launch of its training program, Ultimate Team Play for PSP®. After an intense introductory session at the 2009 Hilton Garden Inn General Managers Conference now underway in Austin, each hotel will receive a PSP®(PlayStation®Portable) handheld entertainment system and the Ultimate Team Play game featuring guest satisfaction training for positions in housekeeping, food and beverage, engineering and maintenance, and the front desk. This program is initially being rolled out to hotels in the United States with global implementation to follow in the later part of 2009.
Not only is Hilton Garden Inn the first in its industry to develop game-based training tool in the hospitality industry, it is also the world’s first hotel brand to offer an interactive employee training system created specifically for Sony Computer Entertainment Inc.’s PSP system. Ultimate Team Play for PSP will become an integral part of the ongoing commitment at Hilton Garden Inn to create compelling and relevant employee training programs that not only keep team members engaged but also help uphold high levels of guest satisfaction. Hilton Garden Inn also plans to use the new program to aggressively recruit next-generation team members and leaders grounded in today’s technology.
“We take the guest experience as well as our team member training very seriously but we believe that having a little fun along the way will enhance our team members’ ability to deliver incredible service to our guests, “ said Adrian Kurre, senior vice president, brand management - Hilton Garden Inn. “Ultimate Team Play responds to the evolving training needs of our employees while focusing entirely on enhancing the guest experience which has made Hilton Garden Inn an industry leader. Particularly in this economy, it is imperative that each interaction with our guests acknowledges their needs as effectively and efficiently as possible.”
Ultimate Team Play puts team members in a 3-D virtual Hilton Garden Inn hotel where they must choose how to respond to various guest-related scenarios in a given timeframe while also ensuring that they complete their specific hotel duties, i.e., answering the telephone, checking guests in and out, and general guest interaction (in the front desk scenario). The level and speed as well as the appropriateness of their response directly affect the simulated guest’s satisfaction.
Ultimate Team Play for PSP represents the fourth in a series of rigorous training initiatives that include Ultimate Skills and DVD-based training modules Ultimate Service and Ultimate Food & Beverage that new team members undergo upon joining the Hilton Garden Inn hotel team.
Through an immersive and graphically-intense player experience, Ultimate Team Play for PSP offers one of the most realistic guest simulation experiences in the industry. The initial interactive training game has already been beta-tested in select Hilton Garden Inn locations in which team members have played the role of a front desk service agent. Created especially for Hilton Garden Inn by Virtual Heroes, Inc., the game was first announced in January 2008.
Hilton Garden Inn Brand Communications
PainePR for Hilton Garden Inn
About Virtual Heroes Inc.
Founded in January 2004, and located in Research Triangle Park, NC, Virtual Heroes Inc. (VHI), the “Advanced Learning Technology Company,” creates collaborative interactive learning solutions for the Healthcare, Federal systems and Commercial markets. Advanced Learning Technologies leverage simulation learning, serious games and virtual worlds to accelerate learning, increase proficiency and reduce training costs for next generation workforce development. As a global market leader in this field, VHI applications facilitate highly interactive, self-paced learning and instructor-led, distributed team training on the Virtual Heroes Advanced Learning Technology (A.L.T.) platform. For more information about Virtual Heroes, its products and services, please visit www.virtualheroes.com
About Hilton Garden Inn
The award-winning Hilton Garden Inn hotel brand provides guests with upscale accommodations and modern amenities needed for a successful and comfortable experience for both business and leisure guests. The Hilton Garden Inn Promise is to make guests’ stay better and brighter. Guaranteed. Team Members operating at more than 700 hotels around the world are committed to guaranteeing today’s busy travelers have a hospitality experience that includes luxurious, yet affordable accommodations. Hilton Garden Inn is part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. For more information about Hilton Garden Inn, visit www.hgi.com or news.hgi.com or connect on social media at Facebook, Twitter, YouTube, and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.